Terms of Service for Win Mode

Last Updated: November 3, 2025

Welcome to Win Mode

These Terms of Service (“Terms”) are a legal agreement between you and ArchitecturePLUS SRL (“we,” “us,” “our,” or “Company”) governing your use of the Win Mode mobile application (the “App”), website, and related services (collectively, the “Services”).

Company Information:

Legal Entity: ArchitecturePLUS SRL
Address: Jiului 143, Floors 5-6, 013217 Bucharest, Romania
Tax ID: RO44962236
Contact Email: support@winmode.io
Website: https://winmode.io

PLEASE READ THESE TERMS CAREFULLY BEFORE USING WIN MODE. BY ACCESSING OR USING THE APP, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.

1. Acceptance of Terms

1.1 Agreement to Terms

By creating an account, accessing, or using Win Mode, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You have read and agree to our Privacy Policy (available at https://winmode.io/privacy-policy)
You are at least 9 years old (or the minimum age required in your jurisdiction)

1.2 Parental Consent

If you are under 18 years old (or the age of majority in your jurisdiction), you represent that:

Your parent or legal guardian has reviewed and agreed to these Terms on your behalf
You have permission from your parent or legal guardian to use the App

Parents or guardians who permit minors to use the App agree to be bound by these Terms and are responsible for the minor’s activities.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Posting the updated Terms in the App
Sending an in-app notification or email
Updating the “Last Updated” date

Your continued use of the App after changes constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using the App and cancel your subscription.

1.4 Additional Terms

Certain features may be subject to additional terms and conditions, which will be presented to you at the time you access those features. Those additional terms are incorporated into these Terms by reference.

2. Description of Service

2.1 What Win Mode Provides

Win Mode is an AI-powered habit coaching application that helps users:

Build and track habits
Set and achieve goals
Receive personalized AI coaching and guidance
Connect with accountability partners
Access curated educational content
Track progress and earn achievements

2.2 AI-Powered Features

Win Mode uses artificial intelligence (including but not limited to OpenAI, Groq, and Anthropic Claude) to:

Analyze your habits and patterns
Provide personalized recommendations
Predict potential roadblocks
Generate motivational support
Create customized daily action plans

Important: AI recommendations are guidance only and should not be considered professional advice. See Section 4 for our full disclaimer.

2.3 Service Availability

We strive to provide continuous access to Win Mode, but we do not guarantee:

Uninterrupted or error-free service
That the App will be available at all times
That all features will work on all devices or operating systems
That data will never be lost (though we implement robust backup systems)

We reserve the right to:

Modify, suspend, or discontinue any part of the Services
Perform maintenance, updates, or upgrades
Limit certain features or restrict access for technical or security reasons

2.4 Geographic Restrictions

Win Mode is available globally through the Apple App Store and Google Play Store, subject to:

Platform availability in your region
Local laws and regulations
Export control laws

We reserve the right to restrict access in certain jurisdictions.

3. User Accounts

3.1 Account Creation

To use Win Mode, you must:

Create an account using Sign in with Apple or Sign in with Google
Provide accurate, current, and complete information
Be at least 9 years old (or meet minimum age requirements in your jurisdiction)
Have permission from a parent/guardian if under 18

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach

We are not liable for any loss or damage arising from your failure to protect your account.

3.3 Account Ownership

You may not:

Transfer, sell, or share your account with others
Create multiple accounts for yourself
Use another person’s account without permission
Impersonate any person or entity

3.4 Account Information

You agree to:

Provide accurate information when creating your account
Update your information if it changes
Not provide false, misleading, or fraudulent information

We reserve the right to suspend or terminate accounts with false or misleading information.

4. Important Disclaimers and Limitations

4.1 NOT MEDICAL OR PROFESSIONAL ADVICE

CRITICAL DISCLAIMER:

WIN MODE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL, PSYCHOLOGICAL, PSYCHIATRIC, OR THERAPEUTIC ADVICE, DIAGNOSIS, OR TREATMENT.

The App provides:

General habit-building guidance
Motivational support
Goal-tracking tools
Educational content

The App does NOT provide:

Medical diagnosis or treatment
Mental health therapy or counseling
Professional psychological services
Crisis intervention services

If you are experiencing a mental health emergency, suicidal thoughts, or are in crisis:

Call emergency services immediately (112 in EU, 988 in US for Suicide & Crisis Lifeline)
Contact a mental health professional
Do not rely on Win Mode for emergency support

4.2 Consult Healthcare Professionals

You should always:

Consult qualified healthcare professionals for medical concerns
Seek professional help for mental health issues
Not disregard professional medical advice based on information from Win Mode
Inform your healthcare provider about any wellness programs you’re following

4.3 No Guarantee of Results

We do not guarantee that using Win Mode will:

Result in specific outcomes or achievements
Cure or treat any medical or psychological condition
Eliminate anxiety, depression, or other mental health issues
Replace the need for professional treatment

Results vary by individual. Success depends on many factors beyond the App’s control.

4.4 AI Limitations

AI-generated content may:

Contain errors or inaccuracies
Not be suitable for your specific situation
Misunderstand context or nuance
Provide generic rather than personalized advice

You acknowledge that AI has limitations and should use your own judgment when following AI recommendations.

4.5 Educational Content Disclaimer

Content provided in Win Mode (articles, videos, podcasts):

Is for informational purposes only
Is not professional advice
May be provided by third parties
Should be independently verified

We do not endorse or guarantee the accuracy of third-party content.

5. Subscriptions and Payments

5.1 Subscription Plans

Win Mode offers subscription-based access to premium features. Subscription details:

Pricing and plan options are displayed in the App
Prices may vary by region and currency
Payment is processed through Apple App Store, Google Play Store, or RevenueCat
All charges are billed through your Apple or Google account

5.2 Free Trial

We may offer a free trial period for new subscribers:

Trial duration is specified at sign-up
You will not be charged during the trial period
You can cancel anytime during the trial to avoid charges
If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged

5.3 Automatic Renewal

Your subscription automatically renews unless:

You cancel at least 24 hours before the current period ends
Your payment method is declined
We terminate your subscription

To prevent renewal:

iOS: Settings > [Your Name] > Subscriptions > Win Mode > Cancel Subscription
Android: Google Play Store > Account > Payments & Subscriptions > Subscriptions > Win Mode > Cancel

5.4 Payment

By subscribing, you:

Authorize Apple or Google to charge your payment method
Agree to pay all subscription fees
Acknowledge that prices may change with notice
Are responsible for any taxes or additional charges

Payment is processed by:

Apple Inc. (for iOS users)
Google LLC (for Android users)
RevenueCat (as subscription infrastructure provider)

We do not directly process or store your payment information.

5.5 Refund Policy

Refunds are subject to Apple’s and Google’s refund policies:

We do not control refund decisions for App Store or Google Play purchases
Refund requests must be submitted to Apple or Google directly
Refunds are granted at Apple’s or Google’s sole discretion

To request a refund:

iOS: reportaproblem.apple.com
Android: Google Play Store > Account > Order History

We may provide discretionary refunds on a case-by-case basis for exceptional circumstances. Contact support@winmode.io to request a discretionary refund.

5.6 Price Changes

We reserve the right to change subscription prices at any time. We will:

Notify you of price changes in advance
Allow you to accept the new price or cancel your subscription
Apply the new price at your next renewal after notification

5.7 Cancellation

You may cancel your subscription at any time. Upon cancellation:

You will retain access until the end of your current billing period
You will not be charged for subsequent periods
You will lose access to premium features when the subscription expires
Your data will be retained according to our Privacy Policy

5.8 Promotional Offers

We may offer promotional pricing, discounts, or special offers:

Promotional terms are specified at the time of offer
Offers may have eligibility requirements
Offers may be limited in duration or quantity
We reserve the right to modify or cancel promotions

5.9 Taxes

Subscription prices may not include applicable taxes. You are responsible for:

Sales tax, VAT, GST, or other taxes required in your jurisdiction
Any additional charges imposed by Apple or Google

6. User Conduct and Prohibited Activities

6.1 Acceptable Use

You agree to use Win Mode only for lawful purposes and in accordance with these Terms. You will:

Respect other users’ privacy and rights
Provide accurate information
Use the App in a manner consistent with its intended purpose
Comply with all applicable laws and regulations

6.2 Prohibited Activities

You may NOT:

Technical Misuse:

Reverse engineer, decompile, or disassemble the App
Attempt to gain unauthorized access to our systems
Use automated systems (bots, scrapers) to access the App
Interfere with or disrupt the App’s functionality
Introduce viruses, malware, or harmful code
Circumvent security features or restrictions
Use the App on rooted or jailbroken devices (we reserve the right to restrict access)

Content Violations:

Post or share illegal, harmful, or offensive content
Upload content that infringes intellectual property rights
Share content containing hate speech, harassment, or discrimination
Distribute sexually explicit or inappropriate content
Post spam, advertisements, or promotional material
Share misleading or fraudulent information

Account Abuse:

Create multiple accounts to abuse features or promotions
Share, sell, or transfer your account
Impersonate others or misrepresent your identity
Use fake information to create accounts

Community Misconduct:

Harass, bully, or threaten other users
Stalk or invade others’ privacy
Engage in discriminatory behavior
Exploit or manipulate other users
Engage in any form of abuse toward accountability partners

Commercial Misuse:

Use the App for commercial purposes without authorization
Resell access to the App
Use the App to promote competing services
Extract data for commercial purposes

6.3 User-Generated Content

When you create content in Win Mode (goals, habit descriptions, messages):

You retain ownership of your content
You grant us a license to use your content to provide the Services (see Section 8)
You are responsible for the content you create
You must not violate others’ rights or applicable laws

6.4 Community Guidelines

When using community features (accountability partners):

Be respectful and supportive
Protect other users’ privacy
Do not share personal contact information publicly
Report inappropriate behavior to support@winmode.io
Remember that Win Mode is not a crisis or emergency service

6.5 Consequences of Violations

If you violate these Terms, we may:

Issue a warning
Temporarily suspend your account
Permanently terminate your account
Remove or restrict access to content
Report illegal activities to authorities
Take legal action if necessary

Termination for violations does not entitle you to a refund.

7. Intellectual Property Rights

7.1 Our Intellectual Property

Win Mode and all content, features, and functionality are owned by ArchitecturePLUS SRL and protected by:

Copyright laws
Trademark laws
Patent laws (where applicable)
Trade secret laws
International intellectual property treaties

This includes:

The Win Mode name, logo, and branding
The App’s design, interface, and user experience
Software code and algorithms
AI models and training data (to the extent we own them)
Graphics, images, and visual elements
Text, articles, and written content we create
Audio and video content we create

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Download and install the App on your personal device
Access and use the App for your personal, non-commercial use
Access content within the App for personal learning and growth

You may NOT:

Modify, copy, or create derivative works of the App
Distribute, sell, or sublicense the App
Remove copyright or proprietary notices
Use our trademarks without written permission
Frame or mirror any part of the Services

7.3 Third-Party Content

The App includes content from third parties (articles, videos, podcasts):

Third-party content is owned by the respective creators
We display this content under license or fair use
You must respect third-party intellectual property rights
Use of third-party content is subject to their terms

7.4 Feedback

If you provide feedback, suggestions, or ideas about Win Mode:

We may use your feedback without obligation or compensation
You grant us a perpetual, worldwide, royalty-free license to use feedback
Feedback does not create any confidential relationship
We are not obligated to implement any feedback

7.5 DMCA / Copyright Complaints

If you believe content in Win Mode infringes your copyright:

Contact our designated Copyright Agent: Email: support@winmode.io
Subject: “DMCA Notice”
Address: ArchitecturePLUS SRL, Jiului 143, Floors 5-6, 013217 Bucharest, Romania

Include:

Identification of the copyrighted work
Identification of the infringing material
Your contact information
A statement of good faith belief
A statement under penalty of perjury that the information is accurate
Your physical or electronic signature

We will investigate and take appropriate action under applicable law.

8. User Content and Data

8.1 Your Content

You retain ownership of content you create in Win Mode:

Goals and habits you set
Messages to AI coaching features
Progress notes and reflections
Community interactions

8.2 License You Grant Us

By using Win Mode, you grant us a worldwide, non-exclusive, royalty-free license to:

Store and process your content to provide the Services
Use your content to train and improve our AI features (in anonymized form)
Display your username and streak to other users (when you choose to share)
Use anonymized, aggregated data for analytics and research

This license:

Exists only while you use the App
Terminates when you delete your account (except for archived data)
Does not allow us to sell your personal content
Permits us to use anonymized data indefinitely

8.3 Content Monitoring

We reserve the right, but have no obligation, to:

Monitor user-generated content
Remove content that violates these Terms
Investigate reported violations
Cooperate with law enforcement

We do not pre-screen content and are not responsible for user-generated content.

8.4 Data Processing

Your data is processed according to our Privacy Policy. By using Win Mode, you consent to:

Data processing as described in the Privacy Policy
Use of AI services (OpenAI, Groq, Anthropic) to process your inputs
International data transfers as necessary for the Services

8.5 Data Backup

While we implement backup systems:

You are responsible for maintaining your own backups
We are not liable for data loss
We do not guarantee data recovery

We strongly recommend keeping records of important goals or insights separately.

9. Third-Party Services and Links

9.1 Third-Party Services

Win Mode integrates with third-party services:

Apple and Google (authentication, payments)
Firebase (infrastructure, analytics)
Mixpanel (analytics)
OpenAI, Groq, Anthropic (AI services)
RevenueCat (subscription management)

These services have their own terms and privacy policies. We are not responsible for third-party services.

9.2 Third-Party Content

Win Mode links to and displays third-party content:

Articles, videos, and podcasts
External websites
Educational resources

We do not:

Control third-party content
Endorse third-party content
Guarantee accuracy of third-party content
Take responsibility for third-party websites

9.3 No Warranties for Third Parties

We make no warranties or representations about:

The quality of third-party services
The accuracy of third-party content
The security of third-party platforms
Your interactions with third parties

Access third-party services and content at your own risk.

10. Limitation of Liability

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WIN MODE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties, including:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of content
Uninterrupted or error-free service
Security or freedom from viruses

WE DO NOT WARRANT THAT:

The App will meet your requirements
Results will be achieved
Errors will be corrected
The App will be compatible with your device

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

Loss of profits, revenue, or data
Loss of business opportunity
Personal injury or property damage
Emotional distress
Cost of substitute services
Any damages arising from use or inability to use the App

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE APP SHALL NOT EXCEED:

THE AMOUNT YOU PAID TO US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR €100 (ONE HUNDRED EUROS), WHICHEVER IS GREATER.

10.4 Essential Purpose

Some jurisdictions do not allow limitations on warranties or liability. If these laws apply to you, some of the above limitations may not apply. However, these limitations apply to the maximum extent permitted by law.

10.5 User Responsibility

You acknowledge that:

You use Win Mode at your own risk
You are responsible for your own decisions and actions
We cannot control how you use the App
We are not responsible for harm resulting from your misuse

11. Indemnification

11.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless ArchitecturePLUS SRL, its officers, directors, employees, agents, licensors, and service providers from and against:

Any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

Your use or misuse of the App
Your violation of these Terms
Your violation of any laws or regulations
Your violation of third-party rights
Content you create or share
Your interactions with other users
Any damage you cause to our systems or reputation

11.2 Defense of Claims

If we face a claim for which you must indemnify us:

We will notify you promptly (delay does not waive your obligation)
We may control the defense and settlement
You will cooperate with our defense
You may not settle without our written consent

11.3 Exceptions

You are not required to indemnify us for claims arising from:

Our gross negligence or willful misconduct
Our breach of these Terms
Defects in the App that we knew about

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Romania, without regard to conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Jurisdiction

Subject to the arbitration provisions below, you agree to submit to the exclusive jurisdiction of the courts located in Bucharest, Romania for resolution of disputes.

12.3 Informal Resolution

Before filing any formal claim, you agree to:

Contact us at support@winmode.io describing the dispute
Provide us 30 days to attempt resolution
Negotiate in good faith

Many disputes can be resolved quickly through informal communication.

12.4 Arbitration (Optional)

For users in jurisdictions that permit arbitration:

If informal resolution fails, either party may elect binding arbitration:

Arbitration will be conducted under the rules of a recognized arbitration body
Arbitration will be in Bucharest, Romania (or mutually agreed location)
Arbitration will be in English or Romanian
Each party bears its own costs (unless law requires otherwise)
Arbitration decision is final and binding

YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND CLASS ACTION.

12.5 Exceptions to Arbitration

The following disputes are not subject to arbitration:

Intellectual property disputes
Small claims court matters (below jurisdictional limit)
Injunctive or equitable relief
Emergency legal relief

12.6 EU Users – Consumer Rights

If you are a consumer in the EU:

You may have additional rights under EU consumer protection laws
These Terms do not limit your mandatory legal rights
You may bring proceedings in your country of residence
You may access the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

12.7 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED INDIVIDUALLY, NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.

You waive any right to:

Participate in a class action lawsuit
Act as a class representative
Participate in a consolidated or representative proceeding

This waiver applies to the maximum extent permitted by law.

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

Deleting your account in the App (Settings > Account > Delete Account)
Emailing support@winmode.io with “Delete My Account”
Canceling your subscription (access continues until subscription expires)

13.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

You violate these Terms
You engage in fraudulent activity
You abuse or harass other users
You compromise security or integrity of the App
Required by law
We discontinue the App

13.3 Effect of Termination

Upon termination:

Your right to use the App immediately ceases
You lose access to your account and data
Your subscription is cancelled (no refund for remaining time)
Sections of these Terms that should survive will remain in effect

13.4 Data After Termination

After termination:

We will delete your personal data according to our Privacy Policy
We may retain certain data as required by law or for legitimate business purposes
Anonymized data may be retained indefinitely
You have 30 days to export your data before deletion (contact support)

13.5 Survival

The following provisions survive termination:

Intellectual Property Rights (Section 7)
Limitation of Liability (Section 10)
Indemnification (Section 11)
Dispute Resolution (Section 12)
Any provisions that by their nature should survive

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ArchitecturePLUS SRL regarding Win Mode. They supersede all prior:

Agreements, whether written or oral
Representations or understandings
Proposals or negotiations

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable:

That provision will be modified to the minimum extent necessary to make it valid
If it cannot be modified, it will be severed
All other provisions remain in full force and effect

14.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute:

A waiver of that provision
A waiver of our right to enforce it later
A waiver of any other provision

Any waiver must be in writing and signed by us.

14.4 Assignment

You may not assign or transfer these Terms or your account without our written consent.

We may assign these Terms:

To any affiliate or subsidiary
In connection with a merger, acquisition, or sale of assets
To any successor or acquirer

14.5 Force Majeure

We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters
War, terrorism, or civil unrest
Government actions or regulations
Internet or telecommunications failures
Cyberattacks or security incidents
Labor disputes
Supplier failures

14.6 Relationship of Parties

These Terms do not create:

An employment relationship
A partnership or joint venture
An agency relationship
Any fiduciary duty

You are an independent user of the Services.

14.7 No Third-Party Beneficiaries

These Terms are solely for your benefit and ours. They do not create rights for any third parties.

14.8 Notices

Notices to You: We may provide notices by:

Posting in the App
Sending in-app notifications
Emailing you at your registered email address
Posting on our website

Notices to Us: Legal notices must be sent to:

Email: support@winmode.io
Postal: ArchitecturePLUS SRL, Jiului 143, Floors 5-6, 013217 Bucharest, Romania

Notices are effective:

When posted (for in-app or website notices)
When sent (for emails we send)
When received (for emails or postal mail to us)

14.9 Language

These Terms are written in English. If translated:

The English version controls in case of conflict
Translation is for convenience only
We are not responsible for translation inaccuracies

14.10 Headings

Section headings are for convenience only and do not affect interpretation.

14.11 Interpretation

In these Terms:

“Including” means “including but not limited to”
Singular includes plural and vice versa
“Or” is not exclusive
“Days” means calendar days unless otherwise specified

14.12 Mobile Platform Terms

Your use of Win Mode is also subject to:

Apple’s App Store Terms of Service (iOS users)
Google Play Terms of Service (Android users)

In case of conflict, these Terms govern the relationship between you and us, while platform terms govern your relationship with Apple or Google.

Apple Users: These Terms are between you and ArchitecturePLUS SRL, not Apple. Apple is not responsible for the App or any claims related to it.

Google Users: These Terms are between you and ArchitecturePLUS SRL, not Google. Google is not responsible for the App or any claims related to it.

14.13 Export Controls

You agree to comply with all export control and sanctions laws. You may not use the App if:

You are located in an embargoed country
You are on a government restricted party list
Export controls prohibit your access

14.14 Accessibility

We strive to make Win Mode accessible to users with disabilities. If you encounter accessibility issues, please contact support@winmode.io.

15. Contact Information

For questions, concerns, or requests regarding these Terms:

Email: support@winmode.io
Website: https://winmode.io
Postal Address:
ArchitecturePLUS SRL
Legal Department
Jiului 143, Floors 5-6
013217 Bucharest, Romania

Response Time: We aim to respond to inquiries within 48 hours (business days).

16. Acknowledgment

BY USING WIN MODE, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms of Service
You agree to be bound by these Terms
You have read and agree to our Privacy Policy
You understand that Win Mode is not professional medical or therapeutic advice
You are at least 9 years old (or have parental consent if under 18)
You will use the App responsibly and in accordance with these Terms
You understand the limitations and disclaimers stated herein
You accept the risks associated with using an AI-powered coaching app

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE WIN MODE.

17. Effective Date and Version History

Current Version: 1.0
Effective Date: November 3, 2025
Last Updated: November 3, 2025

Version History:

Version 1.0 (November 3, 2025): Initial Terms of Service

Thank you for using Win Mode! We’re excited to support you on your journey to building better habits and achieving your goals.

These Terms of Service were last updated on November 3, 2025.